Cancellations are only accepted before dispatch. Once the order is shipped we don't accept cancellation. Returns are accepted if damaged, defective or different product has been delivered. Please share pictures of  damaged/defective product instantly on the receipt of product for eligibility for return. Once the return is accepted the refund will be processed within a period of 3 working days to 10 working days. Contact us at sales@qboxdecor.com if you have any further questions or inquiries.